The broad objective of this research work is to take a critical look at the principle of total quality management so as to find out how its implementation will affect an organisation?s productivity and profitability. For the purpose of this study, the researcher limited its data to those of the Skye Bank Plc and her customers. The researcher used survey method to investigate the effects of Total Quality Management on productivity using the probit model: a case study of Skye Bank Plc Edo State.
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